About us

Two Twenty makes GPS trackers and the app that runs them. You see where your vehicle is in real time, from your phone or a web browser, and you get an alert when something happens: the car moves without you, leaves a safe zone, or the tracker is unplugged.

Our main product is the Two-Twenty OBD2 GPS Tracker, which plugs into the diagnostic port of any US car or light truck built since 1996. Our range also includes magnetic, hardwired and pet trackers, available on our Amazon US store.

How our business works

• You buy the tracker once. It is yours to keep.
• A data plan pays for the SIM data, our servers and the app. Without an active plan, the tracker does not report its position.
• The plan is billed separately, monthly or yearly. It starts after a free first week, and you can cancel it at any time without a fee.

Who we are

Two Twenty is a brand owned and operated by 1G INNOV LAB LLP, a limited liability partnership registered in the United Kingdom. Registered address: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom.

US orders are fulfilled from Amazon fulfillment centers in the United States, so your order ships from the center closest to your address.

Reach us at contact@two-twenty.io or +1 (831) 318-5642. We reply within one business day.

We take your privacy seriously and are committed to protecting your personal information. The policy below explains how we collect, use, disclose and protect your information when you use our GPS trackers and related tracking application. By using our products and Services, you agree to the practices described here.

Privacy policy

What we collect

When you buy a product, register, or use the Services, we collect the following.

Personal information

Name, email address, phone number and password when you create an account. If you sign in through Google or Apple, we receive the account details those platforms authorize.

Payment information

Billing address and card or other payment data, used to process your order. Payments are handled securely by Stripe; card details are never stored on our servers.

Support interactions

Your name, email address and whatever you share with us when you contact support through the app or by email. Used only to resolve your issue.

Location data

Once a tracker is installed in your vehicle, it sends real-time GPS data to our servers: location, routes, speed, driving behavior and geofencing activity. This is what makes the app work. It is visible to the account owner and the people they invite, and to nobody else.

Usage information

App interactions, session length, device model and identifiers such as IP address. Used to run and improve the Services and to compile anonymous statistics about our user base.

How we use it

• Service provision. Activating and operating your tracker, the app and the dashboard.
• Service improvement. Analyzing usage to improve features, fix bugs and improve performance.
• Communication. Account notices, subscription updates, product news and offers. You can opt out of marketing at any time.

Sharing and disclosure

• Service providers. Third parties such as Stripe and AWS that help us deliver the Services.
• Legal obligations. Authorities, where required by law or in response to legal process.

We do not sell your personal data and we do not share your location data with advertisers.

Cookies

We use cookies and similar technologies to understand how our website and app are used, which helps us improve the experience and the functionality.

Data retention

We keep personal data only as long as needed for the purposes described here, including to meet legal obligations. Location data is retained for 30 days, then deleted.

Your rights

• Access the personal data we hold about you.
• Delete your personal data, subject to legal restrictions.
• Opt out of marketing emails, using the link in any email or by writing to us.

Exercise any of these by emailing contact@two-twenty.io.

International transfers

Your information may be transferred to and stored on servers outside your country of residence. By using the Services you consent to that transfer, including to countries whose data protection laws differ from your own.

Children's privacy

The Services are not intended for anyone under 18 and we do not knowingly collect their data. If we learn that we have, we delete it.

Changes to this policy

We may update this policy from time to time. Please review it periodically to stay informed about how we protect your information.

Shipping policy

Where we ship

All 50 US states, including Alaska and Hawaii.

Shipping cost

Free. No handling fee and no minimum order.

Processing time

Orders placed before 2 PM ET on a business day (Monday to Friday, excluding US federal holidays) ship the same day. Orders placed later, on a weekend or on a holiday ship the next business day.

Delivery time

2–3 business days after shipping, through Amazon's carrier network. Delivery times are the carrier's estimates and are not guaranteed.

Ships from

Amazon fulfillment centers in the United States — your order leaves the center closest to your delivery address.

Tracking

When your order ships, we email you a tracking number. The delivery date on that tracking record is the day your free week starts.

Lost, late or damaged packages

If your tracking has not updated for 5 business days, or your package arrives damaged, email contact@two-twenty.io within 30 days of your order with your order number. We ship a replacement at no cost, or refund you if you prefer.

Address changes

Please check your shipping address at checkout. If you spot a mistake, email us right away: we can correct it as long as the order has not shipped.

Returns and refunds

If you would rather be refunded for the device, you may request a return within 30 days of delivery.

To qualify for that refund

• The product must be in its original condition, unused, and returned in its original packaging.
• Email contact@two-twenty.io to obtain a Return Authorization before sending the item back. We send you the correct return address with that authorization — it depends on the fulfillment center your order shipped from, so please do not send anything back before you have it.
• Return shipping is paid by the customer, unless the product is defective on arrival — then we cover it.

Once the return is received and inspected, we refund the price you paid for the device to your original payment method within 7–10 business days. Shipping was free, so nothing is deducted.

Plan payments

Cancelling the plan stops future renewals, with no fee. The period you have already paid for runs until its end and is not refunded pro rata. If you cancel during the free first week, you are never charged for the plan.

Hardware warranty

Hardware is covered by a 2-year warranty against manufacturing defects. A device that fails in normal use within that period is replaced and shipped to you at our cost. Details are in our Terms of service.

Subscription terms

The tracker is bought once, at $29.99. Reporting its position requires an active data plan, billed separately.

Plans and price

$12.99 per month, or $119.88 per year ($9.99 per month) — a $36 saving over paying monthly. Prices in US dollars, taxes where applicable. Both plans include every feature; nothing is reserved for the annual plan.

Free first week

Your first 7 days of service are free, counted from the day the tracker is delivered. The first plan payment is taken at the end of that week, once you have seen it work. Cancel inside the week and you are charged nothing for the plan.

Renewal

Plans renew automatically at the end of each period, on the same payment method, until you cancel. We email you before an annual renewal.

Cancellation

Cancel in the app or by emailing support. No cancellation fee, no notice period, no phone call. Service runs until the end of the period you already paid for.

What happens after you cancel

You keep the tracker — there is nothing to send back, and no fee for keeping it. Live tracking, alerts and history stop when the plan ends. Reactivate the same device later with its IMEI, in the same vehicle or another one — no new hardware to buy.

Fair use

The included SIM is for use with your Two Twenty tracker only. Data is for tracking traffic, not for tethering or other devices.

Track your vehicle only where you are legally entitled to — a vehicle you own, or one whose driver you are authorized to monitor. Local law on tracking another person's vehicle varies; complying with it is your responsibility.

Terms of service

These terms are the agreement between you and 1G INNOV LAB LLP, trading as Two Twenty (“we”, “us”), for the purchase of our trackers and the use of the tracking app and web dashboard (the “Services”). By placing an order or using the Services, you accept them. The Privacy policy, Shipping policy, Returns and refunds and Subscription terms on this page are part of these terms.

1. Who can order

You must be 18 or older and have a shipping address in the United States.

2. Orders and prices

Prices are shown in US dollars, with taxes where applicable. The total charged today is shown before you pay, and we email you an order confirmation after payment. We may cancel an order in case of an obvious pricing error, suspected fraud or an item we cannot supply; any amount paid is then refunded in full.

3. Payment

Payments are processed by Stripe over an encrypted connection; we never see or store your full card number. By ordering, you authorize us to charge the device price today and, if you keep the Service after your free first week, the plan you selected, as described in the Subscription terms.

4. Data plan and automatic renewal

The tracker needs an active data plan to report its position: $12.99 per month, or $119.88 per year. Your first 7 days of service are free, counted from the delivery date. Plans renew automatically at the end of each period on the same payment method until you cancel. You can cancel at any time in the app or by email, with no fee; service runs until the end of the period already paid. We email you before each annual renewal.

5. Missed payments

If a plan payment fails, we retry it over the following weeks, and you can update your payment method at any time by contacting support. If the payment still cannot be collected, the plan ends and live tracking stops. There is no penalty and no collection fee, and the device stays yours.

6. Your tracker

The tracker becomes your property on delivery. You keep it if you cancel, and you can reactivate it later with its IMEI, in the same vehicle or another one.

7. Lawful use

Use the Services only to track a vehicle you own, or one whose driver has authorized you to track it, and in compliance with the laws where you use them. Laws on tracking another person's vehicle vary by state; complying with them is your responsibility. We may suspend the Services if we believe they are being used to track someone without authorization. The included SIM is for the tracker only — not for tethering or other devices.

8. What the Service can and cannot do

Positions depend on GPS signal and on partner 4G LTE networks. Accuracy and update frequency can drop in tunnels, underground garages, remote areas or during network outages; without signal, positions are stored on the device and sent once coverage returns. We work to keep the Services available but cannot guarantee uninterrupted service. Two Twenty is not an emergency service and does not guarantee the recovery of a stolen vehicle. In an emergency, call 911.

9. Limited hardware warranty

We warrant the tracker against manufacturing defects in normal use for 2 years from delivery. If it fails during that period, email contact@two-twenty.io with your order number and the device IMEI; we replace it and ship the replacement at our cost. The warranty does not cover accidental, physical or water damage, or a device that has been opened or modified.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, including the loss, theft or damage of a vehicle, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

11. Changes to these terms

We may update these terms; the date at the top of this page shows the current version. If a change affects the price of your plan, we email you before it applies, and you can cancel before it does.

12. Governing law and disputes

These terms are governed by the laws of England and Wales, without depriving you of the protection of the mandatory consumer laws of your state of residence. Before any formal claim, please contact contact@two-twenty.io: we reply within one business day and resolve most issues directly.

Contact us

Questions about an order, a plan or a device: write or call us. We reply within one business day.